Shipment

Below, you will find, under I., general information about our shipping and, under II., details about our shipping costs.

I. How and where do we ship?

  • We ship worldwide.
  • We always ship climate-neutral.
  • We ship with the environmentally friendly DHL and Deutsche Post GoGreen services.
  • We ship daily from Monday to Friday (except on public holidays).
  • Shipping always includes tracking (tracking code).
  • Information about our shipping costs can be found below!

Here you can find the current telomit - GoGreen Climate Protection Certificate

II. How much does shipping cost?

The shipping costs listed below apply only to end customers (consumers).
For business customers (resellers, therapists), special conditions apply. Please send your inquiries via the following forms:
https://telomit.com/Companies or https://telomit.com/Therapists

  1. Shipping costs within Germany

    €4.95 – free shipping for orders over €50

  2. Shipping costs abroad

    Shipping costs abroad vary depending on DHL’s zones. You can find the shipping costs for your country in the information listed below under point 4.

  3. Possible additional costs for shipping outside the EU

    In EU countries, the applicable VAT of the respective country is already included in the prices listed. If your order is shipped to a country outside the EU, please note that additional costs (such as customs duties or taxes) may apply. Such costs (for non-EU countries) are neither collected by us nor invoiced by us, but must be paid directly by you to the relevant authorities or customs/tax offices. Please consult the competent authorities in your country if necessary.

  4. Shipping costs for individual countries

    • Zone 1 (EU): €14.95 – free shipping for orders over €250

      Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic

    • Zone 1 (Non-EU): €21.95 – free shipping for orders over €250

      Liechtenstein, Switzerland, United Kingdom

    • Zone 2 (EU/Non-EU): €14.95 (EU: incl. VAT, Non-EU: excl. VAT) – free shipping for orders over €250

      Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City

    • Zone 3 (EU): €15.95 – free shipping for orders over €250

      Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

    • Zone 3 (Non-EU): €21.95 – free shipping for orders over €250

      Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine, Belarus

    • Zone 5 (Non-EU): €37.95 – free shipping for orders over €250

      Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (PRC), India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam

    • Zone 6 (Other countries): €45.95 – free shipping for orders over €250

The shipping costs can only be calculated once the item is in the basket.